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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Daniel Womack

April 10, 2024

5  out of  5 rating by Daniel Womack
"Great place of professional people. They have been my car insurance agency for several years now. The staff is friendly and for very professional the office is in a good environment with a lot of shopping close by they save me on auto insurance"
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Carol Lunsford

July 3, 2023

5  out of  5 rating by Carol Lunsford
"Been with Brackett Insurance for a number of years. Very good service with reasonable prices."
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Reid Hunter

July 2, 2023

1  out of  5 rating by Reid Hunter
"Had my insurance with Robin before moving out of state pre-pandemic and had great service. Moved back post-pandemic and had nothing but problems with his staff. It took me MONTHS to get an auto insurance policy set back up, and they had all of my information from being a prior customer so it should’ve been straightforward. Now I’m being back-billed by State Farm for all of the errors they made. At one point State Farm was going to cancel my policy because the staff hadn’t turned in a document. Wish I had gone somewhere else from the start, this agency isn’t the same that it used to be."
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Angela Tate

October 6, 2022

5  out of  5 rating by Angela Tate
"I have my home and car insurance with Robin Brackett and have had it for many years and love it there the people are very nice and helpful and take care of you well."
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Sandra Ann

January 30, 2022

5  out of  5 rating by Sandra Ann
"Great place to shop."
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Tammy Pearson

January 22, 2022

4  out of  5 rating by Tammy Pearson
"2 ladies helped me with directions. Very sweet ladies."
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Kathy Bradley

July 26, 2021

5  out of  5 rating by Kathy Bradley
"Been with this Ins Company since I started driving @ 16....Love Robin and the staff very helpful and knowledgeable of things. Look out for your best interest"
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Cassie Perry

August 24, 2020

5  out of  5 rating by Cassie Perry
"Mr Robin and Dayna are 2 of the sweetest people on God's Earth and they genuinely care about people."
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Cassie Perry

August 19, 2020

5  out of  5 rating by Cassie Perry
"They are awesome people who genuinely care!!"
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October 22, 2019

4  out of  5 rating by Lisa'rie
"I like this office because of the staff. My questions are always answered. They are consistently friendly and helpful to me."
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david binion

October 8, 2019

4  out of  5 rating by david binion
"Nice people very helpful"
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Alvin Hopper

August 6, 2019

5  out of  5 rating by Alvin Hopper
"Awesome customer service and great insurance rates"
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Info Lakeshore Services

March 17, 2017

1  out of  5 rating by Info Lakeshore Services
"If you like a old grumpy man who has zero respect for women and is stuck doing business in the 1960's this your guy! Other than that stay away, nothing but problems and attitudes with them."
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Jennipher Harrill

September 29, 2015

5  out of  5 rating by Jennipher Harrill
"Great customer service! Always returns my calls and updates my policies as soon as I call. Couldn't ask for a better agent and staff!"
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Sarah Ghant

May 10, 2015

1  out of  5 rating by Sarah Ghant
"Worst business experience i have ever had. Promised a rate lower that i was currently paying, after i switched to them it was way higher then my old insurance provider. None of the numbers added up, the online account didn't match the bill, could never get a straight answer as to what was going on. After i threatened to cancel they added a driver on my policy to a high risk bracket without any approval from me charging me even more for no reason at all.Then when i do cancel to go to another provider they kept billing me and apparently never actually canceled my policy even after signing a cancellation form. Calling custom service is completely useless, the don't do anything. STAY AWAY FROM STATEFARM."
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Capt Tom Adams

August 19, 2012

5  out of  5 rating by Capt Tom Adams
"Call Robin for your insurance needs In North Carolina!! Great guy and works hard to help you get the right insurance and get your claims paid fast. 5 stars in my book!"